FAQs

Qali Mart is an online store offering quality products with reliable fulfillment. We focus on convenience, customer service, and timely delivery to ensure a smooth shopping experience.

Simply browse our website, add items to your cart, and complete checkout. Once your order is confirmed, we process and ship it to the address you provided.

Qali Mart uses a One-Step Dropshipping model. This means that if a product is not available in our main inventory, we may source it from trusted third-party platforms (such as Amazon or Walmart) and ship it directly to you.

This helps us deliver products faster and maintain service quality.

Due to our One-Step Dropshipping model, your package may arrive with branding or labels from another retailer. This is normal and not a reason for a refund or dispute.

Prices on Qali Mart may differ from other online stores. Our pricing reflects product sourcing, order handling, customer support, and fulfillment convenience.

Shipping times vary depending on the product and supplier. Estimated delivery times are shown during checkout. Please note that delivery times are estimates and not guaranteed.

Once your order ships, you will receive a tracking number via email or SMS. You can use this number to monitor your shipment’s progress.

If the tracking information confirms delivery, Qali Mart is not responsible for lost or stolen packages. We recommend checking with neighbors, your local post office, or the carrier.

Please contact our support team within 48 hours of delivery and provide clear photos or videos of the issue. If approved, we will offer a refund or replacement based on availability.

At this time, we do not accept returns for change-of-mind purchases. Please review product details carefully before placing an order.

Refunds are issued only for eligible cases such as damaged or defective items. All refund requests are reviewed and approved at Qali Mart’s discretion.

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Yes. We use secure systems and trusted payment providers to protect your personal and payment information. Please review our Privacy Policy for full details.

Orders can only be canceled or modified if they have not yet been processed or shipped. Please contact us immediately after placing your order.

You can reach our support team through the Contact Us page on our website. Please include your order number for faster assistance.