Privacy Policy

At Qali Mart, your privacy and satisfaction are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information, as well as our policies regarding dropshipping, refunds, and replacements.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Name, email address, and phone number
  • Shipping and billing addresses
  • Payment information (processed securely via our payment partners)
  • Order history and preferences
  • Communication history with our support team

We use this information solely to process your orders, improve our services, and communicate important updates regarding your orders.

2. Use of Personal Information

We may use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Communicate about promotions, updates, and new products
  • Ensure compliance with our terms, policies, and applicable laws

We never sell or share your personal information with unauthorized third parties.

3. One-Step Dropshipping Policy

Qali Mart uses a One-Step Dropshipping model. This means:

  • If a product is unavailable from our main inventory, we may source it from other platforms (e.g., Amazon, Walmart) and ship it directly to you using the delivery address you provided.
  • Prices on Qali Mart may differ from those on other platforms. Our pricing reflects convenience, service, and shipping handling.
  • By placing an order, you agree that we may fulfill your order via these alternative sources if necessary.

This policy ensures that our customers receive their products promptly and maintain a high level of service.

4. Refunds & Replacements

We value our customers and aim to resolve issues fairly:

Eligible for Refund/Replacement:

  • If the product arrives damaged or defective and the issue is proven, Qali Mart will provide a refund or replacement (subject to stock availability).

Not Eligible for Refund/Replacement:

  • If you claim non-delivery but the provided tracking number shows that the product was delivered, we are not responsible for issuing refunds or replacements.
  • If you claim that the product came from another store (Amazon, Walmart, etc.), this is covered under our One-Step Dropshipping policy and is not eligible for a refund.

To request a refund or replacement, please contact our support team with supporting evidence such as photos of damage or proof of defect.

5. Data Protection

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the Internet is 100% secure. By using Qali Mart, you consent to the collection and use of your information as described in this Privacy Policy.

6. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated effective date.