Returns & Refunds Policy

You may be eligible for a refund or replacement under the following conditions:

• The product arrives damaged, defective, or incorrect

• The issue is reported within 48 hours of delivery

• Clear photo or video evidence of the issue is provided

Once verified, Qali Mart will offer either a replacement (subject to availability) or a refund, at our discretion.

Returns, refunds, or replacements will not be issued in the following cases:

• The tracking information confirms the item was successfully delivered

• The customer changes their mind or no longer wants the product

• Delays caused by shipping carriers beyond our control

• The product was sourced from another platform (Amazon, Walmart, etc.) as part of our One-Step Dropshipping policy

• Incorrect delivery address provided by the customer

Qali Mart operates under a One-Step Dropshipping model.
This means products may be fulfilled and shipped directly from trusted third-party platforms if unavailable in our primary inventory.

Because of this:

• Packaging, invoices, or labels may reference another retailer

• This is not grounds for a refund or dispute

• Pricing differences between Qali Mart and other platforms are intentional and reflect service, handling, and fulfillment costs

By placing an order, you agree to this fulfillment method.

• Approved refunds are processed to the original payment method

• Processing time may take 5–10 business days, depending on your payment provider

• Shipping costs are non-refundable, unless the error is on our part

• To initiate a request, please contact our support team with:

  • Order number

  • Description of the issue

  • Supporting photos or videos

  Requests without proper evidence may be declined.